Refund policy

Return & Replacement Policy

At Awolez, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Replacement Eligibility

We provide a 7-day replacement policy only from the date of delivery.

Since our products are internationally imported (mainly from China), we currently do not offer returns or refunds for change of mind, dislike of product, or incorrect expectations.

Replacement is applicable only in the following cases:

Product received damaged

Wrong item received

Missing items in package

Major manufacturing defects

Courier-related damage verified with proof

Products must be unused and returned in original packaging with all included accessories.

Mandatory Unboxing Video

A complete unboxing video is compulsory for any replacement claim.

The video must clearly show:

The sealed package before opening

The shipping label

The full unboxing process without cuts

The issue clearly visible

Clear photos may also be requested for verification.

Claims without proper unboxing proof will be automatically rejected.

Non-Eligible Cases

Replacement requests will not be accepted for:

Change of mind

Personal dislike after use

Minor color/design variations due to lighting or screen settings

Damage caused by misuse, mishandling, drops, water exposure, or improper use

Normal wear and tear

Heavily used products

Missing original packaging/accessories

Requests raised after 7 days of delivery

Sale, clearance, or promotional items

Inspection & Approval

All claims are subject to inspection and verification by our support team.

Awolez reserves the right to reject claims that appear fraudulent, incomplete, abusive, or unsupported by valid proof.

Refund Policy

Refunds are generally not provided.

In rare cases where replacement is not possible due to stock issues or verified operational/courier errors from our side, the issue may be resolved through:

Replacement

Store credit

Partial or full refund at our discretion

Important Notice

By purchasing from Awolez, customers agree to this policy and understand that only eligible claims with proper proof will be considered.

For replacement assistance, contact:

📧 awolezhelpdesk@gmail.com